You said, we listened and have acted
Last year, we asked you, our customers, to complete the Institute of Customer Satisfaction (ICS) survey. This survey is used by 247 organisations, ranging from Amazon to Welsh Water. The results were excellent. The most repeated words you used to describe us were helpful, good and friendly. You scored us higher than the UK average […]
Innovative Housing for Bridgend
Modular building specialists, Wernick Buildings and ourselves have started to deliver eight new modular homes for Sarn and Tondu, after being awarded funding from Welsh Government. Construction took place within the factory at Kenfig Industrial Estate and has taken as little as three weeks to fully build each home before being transported to their final […]
Brightening up the community
What better way to celebrate the end of winter than planting 30 blossom trees ready for summer. It was pretty cold when we got out the shovels, to plant 30 cherry blossom trees in local sheltered schemes. Working alongside Brian Jones from Keep Wales Tidy, our Corporate Service Team brightened up schemes around Bridgend with […]
Fire Safety Reassurance
We have all been shocked and saddened by the horrendous fire in London this week. Whilst our thoughts are with those affected, we do understand that you might have concerns over the safety of your home. We do not own any tower blocks and we do not own any properties over three storeys. The initial […]
SMS Success
During December we sent out a festive message to inform our customers of our office opening hours over the Christmas period. This went out to 4,653 of our customers using our new SMS/text technology, which helped determine how many mobile numbers we have and will further help us to communicate via text in the New […]
Buy a low-cost home
We are currently selling 4 new homes in the Cefn Glas area of Bridgend which are built by Barratt. The homes are being sold on a Low-Cost Home Ownership basis which means you buy 70% of the home and we pay the remaining 30%. This helps first-time buyers purchase their first home at an affordable […]
We are donating to our local charity for every completed survey
We are members of the Institute of Customer Service (ICS), a professional body for Customer Service who support their members to improve their customers’ overall experience. We put customers at the heart of what we do and are always looking at innovative ways to improve this. With the help of ICS, we will shortly be […]
Homes of the Future planned for Bridgend
We have completed the construction of eight semi-detached homes in partnership with Wernick Buildings. The modular units, which had appliances such as heating and electrics pre-fitted in their factory in Kenfig Hill and later delivered to site were ready for families to move in this week. The method has been designed to reduce the time […]
We are doing more for the environment
On Tuesday the 18th of July, we successfully retained the Green Dragon Level 2 accreditation for another year. The Green Dragon Environmental Standard promotes good environmental management within the organisation and helps manage activities in a way that impacts positively upon the environment. The benefits of achieving the standard include improved energy efficiency, reduction in […]
The end of the Right to Buy and associated rights consultation
The Welsh Government wants tenant’s views on information social landlords will issue if the abolition of the Right to Buy in Wales becomes law. They want to know if the document: clearly summarises the Right to Buy and the Right to Acquire explains clearly when these rights could end explains clearly the financial and legal […]