Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]
How Door Conversations Are Changing the Future of Our Services—And How You Can Help
We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week […]
How to bring attention to unfixed repairs in your homes
Ensuring you feel safe and happy in your homes is at the heart of everything we do. This is why we believe it’s important to guide you through the process of reporting and resolving repair issues. Step One: Report the problem Report any damage or repair needs to us immediately. Also, remember to check your […]
Making Our Neighbourhoods Greener and Safer
We’re committed to making our neighbourhoods not just places to live, but places to thrive. You might not know this, but we look after approximately 500 trees and have approximately 525,000m² of land across our estates! That’s why we’re taking a close look at the trees across our estates, ensuring they’re healthy and safe for […]
27 Colleagues, 3 Beaches, 20 Bags of Rubbish: Our Impact at the Beach Clean
We understand the importance of having clean, litter-free spaces so to express this value, we took part in this year’s Great British Beach Clean. The Great British Beach Clean is a nationwide event which takes place every September and aims to clean up our beaches and gather data to support conservation efforts. An amazing 27 […]
Creating Tiny Forests throughout Bridgend!
We’re excited to let you know about our new Tiny Forests Project. This project will bring more green spaces to our communities, and we’d love for you to get involved! What’s a Tiny Forest?A Tiny Forest is a small forest, about the size of a tennis court (200 square metres), packed with around 600 trees. […]
Congratulations to Our Colleagues on Earning Their Level 5 in Management and Leadership!
We believe in the power of continuous learning and professional development. Today, we’re thrilled to celebrate the achievements of five of our colleagues – Lizzie, Chris, Bethan, Darren, and Kayleigh – who have completed their Level 5 …
Another successful Annual General Meeting
Last week, we held our Annual General Meeting (AGM) and successfully signed our financial statements. Our AGM is an opportunity for us to review our performance over the past year, present financial statements, and set out our future commitments with our shareholders and customers. One of the highlights of this year’s AGM was the transition of […]
Project Update: Electrifying Our Homes
Thank you to those of you who attended last month’s Open House event where we spoke to you about our ongoing efforts to transition 31 of our homes from gas to electric, as part of our larger commitment to decarbonisation, sustainability, and energy efficiency. We had eight families attend over the two days—slightly fewer than […]
Cycling 253 miles across Wales
Cycling is not only a great way to commute, it can also be a source of freedom and adventure for many, like our colleague Chris George who is a passionate cyclist. Next month, Chris will be tackling one of the most challenging long-distance routes in the National Cycle Network, Lôn Las Cymru. This incredible route […]