Specialists and Customers Guide Llanw’s Progress
We hosted another Llanw Advisory Group meeting, our new repairs and maintenance service on Monday, where progress was shared, and insight was gathered to shape the path ahead. The meeting included participation from industry specialist Jane Nelson from LCB Group, who has been part of the group from the beginning and our customer, Sue Rhodes, […]
Including you in our Llanw journey
At Llanw, our new repairs and maintenance service, we’re a community built around people, with our customers at the heart of all we do. Learning from your experiences shapes our services to meet your evolving needs, and it’s a commitment we made from the very start of our journey. Our initial customer workshop session was […]
Our New Working Arrangements Trial
In the ever-changing landscape of our world today, we’re continuously looking for innovative ways to improve the experience for our customers while continuing to be a great place to work and recruit the best people to work with us. To continue to be adaptable and grow, we’re trialling an initiative that aims to bring greater […]
What would you like to see in our green spaces?
To protect our beautiful planet and make the most of our local green spaces we want to work with communities in Bridgend and think differently on how we use these spaces in the future. In the coming weeks, we are engaging with our customers and residents to determine whether there is any appetite to do […]
Supporting Our Communities This Christmas
As we gear up for Christmas we’re excited to announce our participation in three wonderful local initiatives. We believe that by joining forces, we can make a meaningful impact on the lives of those in our community who need it most. This year we’re supporting: Bridgend Council Santa AppealWe’re helping make sure every child in […]
Help us choose our Charity of the Year!
Over the past 18 months, our colleagues have been at the forefront of an incredible initiative, supporting Y Bwthyn Newydd, a palliative care service committed to enhancing the lives of individuals facing serious illnesses in the Bridgend area. Thanks to the generosity and enthusiasm of our colleagues, we’ve successfully raised over £5000 for this deserving […]
Ensuring Safety and Compliance in Our Homes
This week is National Social Housing Safety and Compliance Week, and it’s calling for the entire social housing supply chain to unite behind ‘Together for Safety,’ a new movement aimed at improving customer safety. There are several things we do to keep you safe and ensure compliance in our homes. Gas SafetySafety is our top […]
Improving Our Customer Experience for Disabled People
Today is Purple Tuesday! This is a day to celebrate and commit to raising awareness, deepening understanding, and coming up with solutions to improve accessibility for our customers and colleagues. Our recent EDI door-knocking exercise revealed that out of 1033 of you who participated and completed the section about disability, 68% said that you have […]
Join Our Talk Tuesday Sessions During This Talk Money Week
Money. It’s a subject we all think about, but often it’s the one we’d rather not discuss openly. Talk Money Week is a perfect time to break the silence and open up and chat about our finances. We’re supporting this, and we want you to join in too by taking a simple but significant step: […]
Share your thoughts and opinions for a chance to win Welsh food prizes with TPAS Cymru.
We work closely with TPAS Cymru (Tenant Participation Advisory Service) and are supporting them with the launch of their 3rd Annual National Tenant Survey. Why is this survey important? TPAS Cymru are looking to build on the valuable insights they gathered in their 2022 Annual Survey, where you shared your thoughts and opinions. These insights […]