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Safe and Happy Homes
Secure, attractive and well-maintained homes have never been more essential given the national housing crisis. It is important to us that we provide homes that are warm, safe and affordable to run. Homes that are fit for future generations. We will also maximise the opportunity to grow to meet the nation’s housing needs and ensure all our customers have a home they are proud to live
We aim to provide homes that are secure, warm, affordable, and well-maintained. Homes that our customers are proud to live in, and are fit for future generations.
We are committed to:
- Being carbon neutral by 2030, and ensuring the energy efficiency of our homes;
- Investing in our homes to ensure they are maintained to a high standard and fit for purpose; and
- Maximising opportunities to develop new homes to help the national housing crisis.
Our schemes have a general no pet policy. But we make exceptions when this will negatively affect a customer’s wellbeing, and the accommodation is set up to suit. For example, the property has a separate front door to avoid the pet moving through communal spaces.
The introduction of a pet to a scheme is always done in consultation with the other customers. However, therapy pets often visit our schemes.
You may be able to transfer to another one of our homes if you are being affected by the Welfare Reform Act, or your home is too big or too small for your household.
When discussing a transfer with you, things we consider are whether you’re up-to-date with rent and service charges, and whether any unauthorised alterations have been made to your home.
Get in touch with us by email or telephone about your situation, and we will advise you on your next steps.
Although we strive to ensure our homes meet the needs of existing and new customers, transfers are not always possible. Please bear that in mind if you expect your household size to increase.
If you want to swap your home with another person living in a social housing home, then you can advertise this through a website called HomeSwapper. Whether you want to stay in Bridgend or not, you will be notified once a match is made.
Find out more and register on Homeswapper here.
If you know someone who would like to swap homes with you, you will need to sign a form agreeing to exchange in the home’s current condition.
After the necessary checks, we will let you know if the swap can go ahead. This is called a Mutual Exchange. Please wait until everything has been completed, before making any arrangements.
Sometimes applications are unsuccessful. This could be because one of the homes has been built or adapted for people with special needs, or because one of the applicants owes outstanding charges.
If the person you would like to swap homes with lives in a Valleys to Coast home already, you need to complete a Mutual Exchange Form. If they are not a customer of ours, a Mutual Exchange Form for Non Customers needs to be filled in and submitted.