Keeping You at the Heart with Monthly Satisfaction Surveys
As part of National Customer Service Week, we’re excited to share our new initiative to stay even more connected with you, our valued customers. Your feedback is crucial in helping us understand your experiences and improve our services. Earlier this year, we partnered with Acuity, a specialist in customer satisfaction surveys, research, and benchmarking for […]
How Door Conversations Are Changing the Future of Our Services—And How You Can Help
We’ve made great progress on our journey to collect Equality, Diversity, and Inclusion (EDI) data from our customers. Since launching this initiative on September 23, our team has completed more EDI data surveys, bringing our total to 1,833 as of today! While we’re thrilled with this progress, we’re pushing to reach 100 completions each week […]
How to bring attention to unfixed repairs in your homes
Ensuring you feel safe and happy in your homes is at the heart of everything we do. This is why we believe it’s important to guide you through the process of reporting and resolving repair issues. Step One: Report the problem Report any damage or repair needs to us immediately. Also, remember to check your […]
Creating Tiny Forests throughout Bridgend!
We’re excited to let you know about our new Tiny Forests Project. This project will bring more green spaces to our communities, and we’d love for you to get involved! What’s a Tiny Forest?A Tiny Forest is a small forest, about the size of a tennis court (200 square metres), packed with around 600 trees. […]
Congratulations to Our Colleagues on Earning Their Level 5 in Management and Leadership!
We believe in the power of continuous learning and professional development. Today, we’re thrilled to celebrate the achievements of five of our colleagues – Lizzie, Chris, Bethan, Darren, and Kayleigh – who have completed their Level 5 …
Cycling 253 miles across Wales
Cycling is not only a great way to commute, it can also be a source of freedom and adventure for many, like our colleague Chris George who is a passionate cyclist. Next month, Chris will be tackling one of the most challenging long-distance routes in the National Cycle Network, Lôn Las Cymru. This incredible route […]
New Affordable Housing Development at Former Bettws Social Club Site
We’ve secured the site of the old Bettws Social Club, where we’ll be building 20 one-bedroom flats delivered by property developers, Castell Group. With planning approval already in place, this is a big step forward in creating new homes for the community. Building these new homes not only helps people in the area but also […]
Choral Coasters are singing at Rhiw Shopping Centre
Choral Coasters, our workplace choir, will be performing at the Rhiw Shopping Centre on Thursday, 29th August 2024. We’ll kick off our hour-long set at 12:45 PM, and we’d love to see you there! Our small but enthusiastic choir is made up of nine colleagues who love coming together to share music with the community. […]
Statement of solidarity: hate has no home here
Following the violent attack in Southport which took the lives of three young children, disinformation and lies were spread to incite racial hatred and violence against Muslims and all who appeared to not come from a white or European heritage. In response to these violent riots and attacks, we at Valleys to Coast and Llanw […]
£213,000 to transform our green and grey spaces into Food Growing Hubs!
We have been awarded a substantial grant of £213,000 from the National Lottery Heritage Fund. This generous funding will enable us to use our redundant green and grey spaces with a focus on two key priorities: community food growing and carbon capture. Community Food GrowingOur aim is to create spaces where residents can come together […]