This maps out our path as an organisation for the next ten years, and reinforces our purpose, describing our vision, values, and strategic priorities.
It explains the three stages to our strategy, including the current stage, ‘Brilliant Basics’. This stage is focused on getting our core repairs and maintenance services to where they should be post-COVID, laying a solid foundation from which we can build and grow, to tackle the national housing crisis and help regenerate Bridgend.
The Corporate Strategy also commits to our four corporate objectives, which together aim to ensure that our customers, their homes, our communities and our colleagues are safe and happy. This is at the heart of everything we do.
At Valleys to Coast, we are working hard to ensure our customers and communities have a say in the services that affect them.
We do this through customer and community engagement, which ensures our customers are always at the heart of everything we do – and what we do helps our communities thrive.
Our financial statements show our financial health as an organisation, giving insight into our performance, operations and cash flow.
View our previous Financial Statements:
Each year the Welsh Government assesses us against set standards and gives us a judgement on how well we are meeting them.
Our commitment to bilingualism is evident in our logo, and we publish all key documents in both Welsh and English. We want everyone who uses our services to do so through their preferred language.
In addition to their remuneration, Board and Committee Members may be paid properly authorised out of pocket expenses when incurred on official business. This Policy defines and manages such instances.
We want to ensure we have the highest standards of openness and accountability, making sure any colleagues and partners with serious concerns about any aspects of our work, can come forward and express those concerns to us.
We take your concerns and any complaints about our services very seriously, and are committed to dealing with them swiftly and effectively.