We are committed to providing you with a home that is secure and well maintained, where you can feel safe and happy. 

However, we need your help to make sure you, your family and friends are safe when in your home.

Whole home survey

To help us plan improvements to your home, it is important that we know what condition your home is in. This helps us plan how we need to maintain and improve them.

What will we do at a whole home survey?

Whilst conducting a full energy performance assessment, we will check the condition of both the inside as well as the outside your home, which could take up to 2 hours to complete.

The items we will typically test and inspect include:


  • Roofs
  • Walls
  • Windows and doors
  • Fences
  • Paths


  • Kitchens
  • Bathrooms
  • Lofts
  • Heating systems
  • Electrical wiring
  • Insulation

How can you help?

We will book an appointment to carry out the survey, so please be available at the date and time agreed, or arrange for another adult (over 18) to give us access to your home.

If you – or another adult – are no longer able to attend your appointment, please re-arrange for a day and time when you are available. 

Please make sure all rooms in your home, the loft and outside areas can be accessed easily on the day of your inspection.

What happens if there is a problem? 

If any safety-related repairs are identified during the survey, we will report these to our repairs department who will arrange for the repair to be done at a day and time that’s convenient to you.