Call us

Call our customer service team, The Hub, on 0300 123 2100.

The Hub is available from Monday to Friday, 9am to 5pm.

You can also use this number to report an emergency repair and pay your rent outside our office hours.

Email us (Link opens in new window)

Email us with your enquiry on TheHub@v2c.org.uk and we will get back to you as soon as possible.

Report a repair (Link opens in new window)

Complete our repair form to let us know what the issue is.

Contact form (Link opens in new window)

Use this form to make a query or to raise a complaint.

Web chat

Click the blue speech bubble on the bottom right-hand side of the screen to speak to one of our advisors.

Head office (Link opens in new window)

Tremains Business Park, Tremains Road, Bridgend, CF31 1TZ.

Frequently Asked Questions

Need to report any Whistleblowing?

We want to ensure we have the highest standards of openness and accountability, making sure any colleagues and partners with serious concerns about any aspects of our work, can come forward and express those concerns to us. 

Read more and report any Whistleblowing here.

Have a concern or complaint?

We take your concerns and any complaints about our services very seriously, and are committed to dealing with them swiftly and effectively. 

Find out how to report any Concerns and Complaints here.