Specialists and Customers Guide Llanw’s Progress

Published on: In the categories:General

We hosted another Llanw Advisory Group meeting, our new repairs and maintenance service on Monday, where progress was shared, and insight was gathered to shape the path ahead. The meeting included participation from industry specialist Jane Nelson from LCB Group, who has been part of the group from the beginning and our customer, Sue Rhodes, […]

Customer Newsletter – November 2023

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Check out our most recent customer newsletter which landed on doorsteps this week. If you have any feedback about what you’d like to see included in our next newsletter, send us an email at Customervoice@v2c.org.uk.

Including you in our Llanw journey

Published on: In the categories:General

At Llanw, our new repairs and maintenance service, we’re a community built around people, with our customers at the heart of all we do. Learning from your experiences shapes our services to meet your evolving needs, and it’s a commitment we made from the very start of our journey. Our initial customer workshop session was […]

Join us as Chair of our Board

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We’ve been providing safe and happy homes in Bridgend for the last 20 years. We’re an integral part of our local community and play a pivotal role in the ongoing regeneration and prosperity of Bridgend and South Wales.  We provide more than 6,000 secure and affordable homes, and have a portfolio of leasehold flats, garages […]

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Our New Working Arrangements Trial

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In the ever-changing landscape of our world today, we’re continuously looking for innovative ways to improve the experience for our customers while continuing to be a great place to work and recruit the best people to work with us. To continue to be adaptable and grow, we’re trialling an initiative that aims to bring greater […]

What would you like to see in our green spaces?

Published on: In the categories:General, Sustainability

To protect our beautiful planet and make the most of our local green spaces we want to work with communities in Bridgend and think differently on how we use these spaces in the future. In the coming weeks, we are engaging with our customers and residents to determine whether there is any appetite to do […]

Supporting Our Communities This Christmas

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As we gear up for Christmas we’re excited to announce our participation in three wonderful local initiatives. We believe that by joining forces, we can make a meaningful impact on the lives of those in our community who need it most. This year we’re supporting: Bridgend Council Santa AppealWe’re helping make sure every child in […]

Help us choose our Charity of the Year!

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Over the past 18 months, our colleagues have been at the forefront of an incredible initiative, supporting Y Bwthyn Newydd, a palliative care service committed to enhancing the lives of individuals facing serious illnesses in the Bridgend area. Thanks to the generosity and enthusiasm of our colleagues, we’ve successfully raised over £5000 for this deserving […]

Ensuring Safety and Compliance in Our Homes

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This week is National Social Housing Safety and Compliance Week, and it’s calling for the entire social housing supply chain to unite behind ‘Together for Safety,’ a new movement aimed at improving customer safety. There are several things we do to keep you safe and ensure compliance in our homes. Gas SafetySafety is our top […]

Improving Our Customer Experience for Disabled People

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Today is Purple Tuesday! This is a day to celebrate and commit to raising awareness, deepening understanding, and coming up with solutions to improve accessibility for our customers and colleagues. Our recent EDI door-knocking exercise revealed that out of 1033 of you who participated and completed the section about disability, 68% said that you have […]