We’re partnering with Warm Wales to help ensure that our customers’ homes are safe and warm this winter.

Warm Wales, Wales’ first community interest company, work to alleviate fuel poverty in Wales and the South West through community projects and partnership working.

We’re delighted to confirm that we have been allocated a dedicated energy advice support worker for the next six months, whose role will be to work with customers to provide energy advice, support and guidance around affordable warmth. 

Areas of support provided by Warm Wales include:

  • Home Safety: Information and advice about carbon monoxide, excess cold, dampness and mould, and support to access home adaptations schemes. 
  • Money Maximisation: Reducing energy and water bills, support with debt, and support with housing as well as access to full benefits checks to make sure you’re claiming everything you’re eligible for. 
  • Energy Advice and Affordable Warmth: Support with applications to grant-funded schemes, providing replacement boilers, central heating systems, and insulation to qualifying households; information and advice about smart meters and understanding bills; support to access discount schemes including the Warm Homes Discount.

Learn more about how Warm Wales can help here.

Our Money Matters team offers free, confidential advice for our customers. If you are struggling to stay on top of your bills, please get in touch. Contact the Money Matters team here.