Our Money Advice Partners

Our Money Matters Team has a wealth of experience, and can give you confidential and free support if you are experiencing financial difficulties.

Nicola Williams (Link opens in new window)

Senior Money Advice Partner

Ben Grandon (Link opens in new window)

Money Advice Partner

Chris Randall (Link opens in new window)

Money Advice Partner

Liam Grandon (Link opens in new window)

Money Advice Partner

We can call you back (Link opens in new window)

If you would like us to ring you, then request a callback here.

How we’ve helped customers

Grants that helped them furnish their home.

Anthony and his son moved into their home with us after several months of living in a refuge. They had no white goods or furniture and were overwhelmed by their financial situation following a very difficult period. 

Our team helped them apply for grants to furnish their new home, report changes to Universal Credit to ensure they were awarded the correct amount, and apply for a Council Tax reduction to lower the amount they had to pay. 

Anthony and his son now feel more settled in their new home, with a clearer picture of their finances.

Discounts that helped reduce their electric bill.

Keith contacted the team for help with an electricity debt of over £500 that had accrued during the COVID lockdown. Keith has physical and mental health issues that make it difficult for him to engage with his supplier.  

The team visited Keith and helped him contact his electricity supplier, assisting him to negotiate an affordable payment plan, apply for the Warm Home Discount Scheme to get £140 credit applied to his account in winter, and also complete a Welsh Water Customer Assistance Fund application form to request a write-off of a Water Rates debt. 

Keith was relieved that he had resolved this issue, avoiding further action being taken by his supplier.

Allowances that boosted monthly income.

Tricia contacted the team after making a claim for Universal Credit. She explained that she had submitted the claim because her partner had turned state pension age and his employment and support allowance had been replaced by his statement pension. The change in payments had caused budgeting issues. and so Tricia tried to claim Universal Credit in the hope that they would be entitled to some assistance. 

The team completed a benefit and budgeting check with Tricia and found that although their new income was too high to claim Universal Credit, her partner’s health issues meant that he should qualify for an Attendance Allowance.

The team helped Tricia complete a claim form for her partner and she was awarded the higher rate of Attendance Allowance, increasing the household income by £388.27 per month. 

Money Helper (Link opens in new window)

Free, impartial money advice from the Money and Pensions Service.

GOV.UK (Link opens in new window)

Official UK government website where information about welfare benefits can be found including making an application for Universal Credit.

Citizens Advice (Link opens in new window)

Free, impartial information and advice on a range of subjects including benefits and debt.

Stepchange (Link opens in new window)

A debt advice charity providing free debt advice online, over the phone and by post

Bridgend County Borough Council Link opens in new window

Council website where applications for Housing Benefit, Council Tax Reduction and Discretionary Housing Payments can be made.