Our Money Advice Partners
Our Money Matters Team has a wealth of experience, and can give you confidential and free support if you are experiencing financial difficulties.
How we’ve helped customers
Anthony and his son moved into their home with us after several months of living in a refuge. They had no white goods or furniture and were overwhelmed by their financial situation following a very difficult period.
Our team helped them apply for grants to furnish their new home, report changes to Universal Credit to ensure they were awarded the correct amount, and apply for a Council Tax reduction to lower the amount they had to pay.
Anthony and his son now feel more settled in their new home, with a clearer picture of their finances.
Keith contacted the team for help with an electricity debt of over £500 that had accrued during the COVID lockdown. Keith has physical and mental health issues that make it difficult for him to engage with his supplier.
The team visited Keith and helped him contact his electricity supplier, assisting him to negotiate an affordable payment plan, apply for the Warm Home Discount Scheme to get £140 credit applied to his account in winter, and also complete a Welsh Water Customer Assistance Fund application form to request a write-off of a Water Rates debt.
Keith was relieved that he had resolved this issue, avoiding further action being taken by his supplier.
Tricia contacted the team after making a claim for Universal Credit. She explained that she had submitted the claim because her partner had turned state pension age and his employment and support allowance had been replaced by his statement pension. The change in payments had caused budgeting issues. and so Tricia tried to claim Universal Credit in the hope that they would be entitled to some assistance.
The team completed a benefit and budgeting check with Tricia and found that although their new income was too high to claim Universal Credit, her partner’s health issues meant that he should qualify for an Attendance Allowance.
The team helped Tricia complete a claim form for her partner and she was awarded the higher rate of Attendance Allowance, increasing the household income by £388.27 per month.
Free, impartial money advice from the Money and Pensions Service.
Official UK government website where information about welfare benefits can be found including making an application for Universal Credit.