Putting inclusion first: our commitment to customers
Today marks the beginning of National Inclusion Week, and this year’s theme – ‘now is the time’ – emphasises the need for action. What does inclusion mean – and why does it matter? Inclusion means creating an environment where everyone is welcome, respected and valued. Feeling included is important for our wellbeing, and we all […]
How our strong finances mean better homes and a greener Bridgend
As part of our Annual General Meeting this month, we published our 2024/25 Financial Statements. The headline is simple: we’re in a strong financial position, meaning we can keep investing in better homes and services, building a better Bridgend. Here are the top takeaways: What did we spend money on in 2024/25? This strong position […]
We’re investing £172m in our homes over the next decade!
On Wednesday, we held our 2025 Annual General Meeting (AGM) at our office, an opportunity to get together with our directors, board members and shareholders to review our performance, sign our financial statements and discuss our bold plans. Here are the top takeaways… “Investing in existing homes must be top of our agenda“: Amanda’s ambitions […]
Our biggest ever housing development is on the way!
We’re proud to announce our plan to transform the disused Revlon factory site in Maesteg into our largest development to date. We’ll be providing 193 homes to people who need them most, supporting our goal of alleviating housing needs across Bridgend and breathing new life into a part of the town that has stood empty […]
A new home for us in the heart of Bridgend!
We’re excited to share our plans to move to a new office at Wyndham House, in Bridgend town centre. Not only will this create a better experience for you – our customers, it’s a major step forward in our mission to support the regeneration of the town and help our communities thrive. Chosen with you […]
Creating customer panels with you in mind
In July, we held our second customer panel – and we used your valuable feedback to shape the session! These panels form part of our fresh customer voice commitment, bringing customers and colleagues together to discuss our plans and policies. You said, we did! We knew the second panel had to be as engaging as […]
Celebrating our success in style!
This month, we took the time to get together and reflect on all our achievements over the last year. Here’s how we celebrated our colleagues… Between April 2024 – April 2025, we’ve: Our Group Summer Celebration was all about thinking differently. We stepped away from the day jobs to connect with colleagues, try something new, […]
Dog safety: an important reminder about your furry friends
A safe home is our top priority for your family, and we know for many of you, this includes your cherished dogs. Unfortunately, some of our colleagues have recently been threatened by dogs while visiting customers’ homes, and another has been bitten. We know this is the last thing any dog owner would want to […]
Our first customer panel in action!
Last month marked a major milestone for us, the official start of our I’m In campaign, and the first meeting of our new Customer Panel at Bryngarw House. The panel brings together customers and colleagues to put one simple idea into action: if it affects you – our customers – you should have a say […]
Thank you for sharing your views with us – STAR survey results
In the last few months many of you have supported us by completing a survey asking you how satisfied you are about the services we provide. This was a STAR survey, which is carried out annually by all registered social landlords (RSLs) in Wales to gain a better understanding about customers’ opinions and feelings. Almost […]