Last year, we shared that we were embarking on our journey to achieve accreditation through the Domestic Abuse Housing Alliance (DAHA).
We’re so proud to announce that we’ve officially achieved our first award – the bronze award!
This is confirmation that we’re making our services safer for customers and colleagues.
Why does this matter?
Domestic abuse affects one in five adults across their lifetime. Tragically, the home—where people should feel safest—is often the most dangerous place for victims.
As a social landlord, we can make a difference. By identifying and responding to domestic abuse early, we can protect victims and their children from harm, prevent homelessness, and break the cycle of abuse.
The road to accreditation
Working towards full accreditation involves drafting an action plan and showing evidence of our progress towards the actions.
Here’s what made us bronze award-worthy!
- We’ve trained over 60 members of frontline staff in how to respond to disclosure of abuse and to work with a person to improve their safety.
- Developed and implemented a new Domestic Abuse Policy for customers (which is available on our website).
- Implemented a new procedure to guide staff when they are made aware of domestic abuse.
- Designed and implemented a case management process in which to handle this sensitive and high risk work.
- Strengthened our partnerships with key agencies,helping to tackle domestic abuse within our communities.
Sam Strong, Safeguarding Officer and project group lead said:
“I’m really pleased that we have achieved our first step towards full accreditation. This is a big stride forward in ensuring that we are consistently delivering the very safest of services to those who are affected by domestic abuse within our homes.
“The DAHA rightly demands high standards from organisations wishing to achieve accreditation and it requires submission of evidence across a wide variety of areas. You really do have to “walk the walk” and not simply “talk the talk” – they want what’s best for survivors, and will not accept anything less.
“I’m confident that this is already making a meaningful difference, but we are at the start of our journey.”
What to do if you’re concerned about domestic abuse?
If you’re worried about yourself or someone you think may be living with domestic abuse, you can call our customer service team on 0300 123 2100. We can discuss housing options, consider additional security measures that could be installed into your home, or signpost you to the right help.
In an emergency, always call 999 first.
Local and national resources
- In Bridgend, ASSIA supports those affected by domestic abuse and offers a comprehensive service for both victims and perpetrators. You can call them on 01656 815919 or visit the website for more information – Domestic abuse – Bridgend CBC.
- Live Fear Free Wales provides free, confidential support 24/7. You can call them on 0808 80 10 800 and calls will not show up on landline phone bills. You can also access text support 24/7 on 07860 077333. Text phone users can contact Live Fear Free via type talk on 18001 0808 80 10 800
- Shelter provides up to date legal information on how you can access free legal advice regarding your housing rights.
- Visit the support and resources area of our website for more resources.