Our new property repairs and maintenance company has launched today (April 2, 2024) promising to bring dependable, refreshing and consistent services to you, our Valleys to Coast customers.
Llanw, part of the Valleys to Coast Group, will provide property services for over 6,000 homes across the Bridgend borough.
The company’s name means tidal in Welsh, chosen as a representation of its commitment to adapt and respond to the constant movement and changes of your needs, just as nature and people adapt to the ebb and flow of the tides.
We announced our plans to create a wholly owned subsidiary last year in response to customer feedback that indicated a new approach was needed to improve satisfaction around repairs and maintenance services.
Group Chief Executive Joanne Oak said:
“We are thrilled to launch Llanw today, signalling a fresh approach to repairs and maintenance for our customers. We listened when they told us they wanted better services from us, and with their valued input we have created a subsidiary company with a complete focus on providing quality property services to support safe and happy homes. I wish our Llanw colleagues every success as they begin this new journey today.”
With recent and future recruitment opportunities, Llanw will provide more appointments and flexibility to customers to help improve satisfaction and reduce waiting times.
A new streamlined reporting and scheduling system will be used to offer a better customer experience, with faster repairs and more information available.
Llanw Managing Director Paul Price said:
“We have carried out extensive engagement with Valleys to Coast customers and have built Llanw around their feedback and needs. We are pleased to be offering an improved service with extended hours and more flexibility that will help us respond to requests more quickly and conveniently. As well as supporting improved customer service, we are providing quality employment and training opportunities to support local people and the local economy, and we look forward to more growth as the company drives forward.”
There will be new waves of opportunity to join Llanw as a qualified tradesperson, support colleague or as an apprentice.
Visit www.llanw.wales to find out more about the company.
Are you a Valleys to Coast customer wishing to book a repair? Please submit your request in the usual way, either online, by calling us on 0300 123 2100 or emailing us at TheHub@v2c.org.uk