Our customer service team, The Hub, has been on a journey over the past year, and we want to thank our customers for their patience and understanding over this time.

Thanks to the dedication and hard work of our amazing team, we’ve made significant improvements to our services. We’ve recruited and trained new colleagues, restructured our processes, and addressed any training gaps.

We achieved an outstanding 92% overall service level in June! This is a huge accomplishment for us, and it wouldn’t have been possible without your continued support and patience. We’ve been able to streamline our operations, which means you can now expect quicker and more efficient responses to your queries.

As we move forward, we’re committed to building on this success and continuously improving our services to you. Our goal is to ensure that every interaction you have with us is smooth, helpful, and leaves you satisfied.

Kayleigh Cunningham, Customer Service Team Leader at Valleys to Coast commented, “Our team’s hard work and dedication has paid off, and we’re thrilled to see our service levels improve. You should expect to see us answering your queries more quickly and efficiently than ever before. We’re continuously improving to provide a better customer service!”

Thank you for your continued support and trust in The Hub team.