It is a legal requirement for us to carry out an Electrical Inspection Condition Report (EICR) every five years to ensure that your home is safe. 

These checks will reduce the risks of fire or electrocution, which can cause property damage, injury, or in extreme circumstances, death.

What will we do at an EICR safety check?

We will check the condition of an existing electrical installation which could take up to four hours to complete.

The items we will typically test and inspect include the following.

  • Adequacy of the earthing and bonding. 
  • Electrical devices for protection against fire and electric shock. 
  • Any damage or wear and tear. 
  • Identification of any damaged electrical fittings and accessories. 
  • Suitability of installation in regards to current regulations.

How can you help?

We will book an appointment to carry out the safety check, so please be available at the date and time agreed or arrange for another adult (over 18) to give us access to your home.

Re-arrange your appointment if you (or another adult) are no longer available. We will need to carry out the check within the five-year deadline, this is a condition within your tenancy agreement.

On the day of the inspection, please make sure all electric sockets and fittings can be accessed easily. If you have an electric meter, please make sure it has credit so we can test if your devices are working.

If you are having financial difficulty crediting your meter, please contact us so we can help.

If we are unable to gain access within the five-year deadline, we will consider taking court action and you could be charged any court costs we incur. These costs are often in excess of £2000.

What happens if there is a problem?

The engineer will fix any problems with appliances owned by us, but if an appliance owned by you is not safe, they are obligated by law to disconnect that appliance.

You will need to arrange for any repairs to your own electric appliances, we advise using a licensed electrician.

What else can you do to stay safe in your home?

  • Speak to us before altering the electrical installation within your home. We want to make sure it is done safely, and in line with current electrical regulations.
  • When you have permission, always use a licensed electrician to carry out any work and make sure they provide copies of any relevant certification. 
  • Always remove a plug from the power source by pulling on the plug itself. 
  • Do not plug one adaptor into another, and where possible use an extension lead.
  • Switch off electrical items that are not in regular use.
  • Do not use any electrical items in the bathroom.
  • Check your devices regularly, and do not use them if they have damaged cords.
  • Do not use damaged sockets, notify us and we will repair them. 
  • Do not use electrical equipment outside if it is raining. 
  • Do not overload sockets.

What should I do if I think my electric appliances are not working properly?

You must turn your appliances off straight away and call us to report the problem.


If you have a power cut or an electrical emergency, then please call this number to report it: 0800 31 63 105.