The cost of living crisis has been a growing concern for many of us, and we are committed to providing you with the support you need during these challenging times. We’re excited to share our new partnership with Warm Wales regarding an initiative that will help you with this.

Warm Wales is an organisation who are working to tackle fuel poverty by offering free advice and support to ensure people across Wales through community projects and partnership working. They have recently partnered with us to offer assistance to those of you who are struggling with the increased energy costs. They have provided us with a dedicated case worker who will work closely with you to mitigate the impact of this crisis in various ways.

Here’s how Warm Wales can assist:

Applications to Grant-Funded Schemes: Our case worker will guide you through the process of applying for grant-funded schemes that can help your energy-related expenses.

Information and Advice: Warm Wales is equipped to provide you with information and advice on how to manage your energy consumption more efficiently. From small lifestyle changes to more significant improvements, they’ll be there to help.

Understanding Bills: Energy bills can be confusing, but our case worker will offer support in demystifying these statements. They will help you understand the various charges and fees and explore ways to reduce them.

Access to Discount Schemes: Warm Wales can assist you in accessing discount schemes, including the Warm Homes Discount, which can significantly reduce energy costs for those who qualify.

As we transition into the Autumn/Winter season, we anticipate that more of you may find yourself struggling with your energy bills. If you are, please do not hesitate to reach out to our Money Matters Team by email at They will be ready to start the referral process and ensure that you receive the support you need.

Additionally, you can seek assistance directly by following this link.

We believe that this partnership with Warm Wales will make a substantial difference to you. Together, we can help ease the financial burden brought about by the cost of living crisis.