Every three months, we take a step back to review our progress against our objectives, and see how we’re performing in delivering quality homes and services for you and the wider community.
Our financial year runs from April to the end of March, and this page offers a snapshot of how we’ve been doing between July – September 2026 – the second quarter of this financial year.
Safe and Happy Customers
Creating positive experiences for our tenants is at the heart of everything we do. Here’s how we’ve performed in key areas related to our customers:
Currently, 70% of our tenants are satisfied with the overall services we offer.
We’re pleased that 83% of our tenants report feeling safe and secure in their homes.
78% feel like their neighbourhood is a great place to live.
73% of our customers are happy with the quality of their home
Safe and Happy Homes
Ensuring our properties are well-maintained and safe is crucial for the well-being of our tenants. Here’s a look at our performance in this area:
94.34 % of tenants were satisfied with the repair work carried out. This is 2% lower than the previous quarter, so we’ll keep calling customers following repairs to find out how we can deliver a better service.
In Q2, we completed 1889 gas services . Proactive measures are key to ensuring healthy homes that stay safe.
We completed 199 EICR services in quarter 2. This helps us keep our homes safe from electrical incidents.
WHQS compliance is at 33% due to new requirements. Ensuring our homes are safe, warm and dry is our top priority, so we’re committed to increasing our compliance.
We completed 94.09% of emergency repairs in the 24 hour timeframe.
In quarter 2, we allocated 108 homes to people with the greatest housing need, helping more families to put down roots in South Wales.
Safe and Happy Places
Our commitment extends beyond just providing homes; we’re dedicated to creating and supporting thriving communities. Here’s how we’ve been contributing:
We’ve been awarded £249,950 to regenerate Coed Bach Dimbath , and we welcomed Derek Walker, Future Generations Commissioner, to the site in September.
We collected 59.44 tonnes of waste in quarter 2, at a cost of £70,254.7, to make our streets safer.
This is just a snapshot of how we’ve performed over the last quarter. We want to ensure you, our customers, have a full understanding of our progress and the challenges we face.