Every three months, we take a step back to review our progress against our objectives, and see how we’re performing in delivering quality homes and services for you and the wider community.
Our financial year runs from April to the end of March, and this page offers a snapshot of how we’ve been doing between April-June 2026 – the first quarter of this financial year.
Safe and Happy Customers
Creating positive experiences for our tenants is at the heart of everything we do. Here’s how we’ve performed in key areas related to our customers:
Currently, 70% of our tenants are satisfied with the overall services we offer. This is a 1% increase since the last quarter.
We’re pleased that 77% of our tenants report feeling safe and secure in their homes. This is a slight 4% decrease compared to the previous quarter, so we’re aiming to find out how we can boost this score again.
84% feel like their neighbourhood is a great place to live. This is a 3% increase compared to the previous quarter.
73% of our customers are happy with the quality of their home (up 2% since last quarter). We’re committed to continuous improvement and want to understand what “quality” truly means to our tenants in order to improve.
Safe and Happy Homes
Ensuring our properties are well-maintained and safe is crucial for the well-being of our tenants. Here’s a look at our performance in this area:
Llanw, our repairs and maintenance team completed 73 routine repairs within 30 days.
94 emergency repairs were completed within 24 hours.
96.3% of tenants were satisfied with the repair work carried out. We want to learn from the remaining 4% to find out how we can deliver an even better service, through our “Feedback Fridays” initiative.
By the end of Q1, the number of gas services we’ve completed reached 1053. Proactive measures are key to ensuring healthy homes that stay safe.
We completed 151 EICR services in quarter 1. This helps us keep our homes safe from electrical incidents.
WHQS compliance is at 33% due to new requirements. Ensuring our homes are safe, warm and dry is our top priority, so we’re committed to increasing our compliance.
We allocated 67 homes in quarter 1, helping more people to put down roots and build a life in Bridgend.
In quarter 1 we announced 12 new homes are coming to Pontycymer and we have several more exciting developments in the pipeline.
Safe and Happy Places
Our commitment extends beyond just providing homes; we’re dedicated to creating and supporting thriving communities. Here’s how we’ve been contributing:
We’ve been awarded £249,950 to regenerate Blackmill woods , and we’re excited to share that work began in January. So far, we’ve installed a motorbike inhibitor gate, an otter hide and improved some of the access points to the woods.
We collected 105.06 tonnes of waste in quarter 1 (15 more than last quarter) to make our streets safer and cleaner. This is roughly the same weight as 50 family cars.
This is just a snapshot of how we’ve performed over the last quarter. We want to ensure you, our customers, have a full understanding of our progress and the challenges we face.