Every three months, we take a step back to review our progress against our objectives, and see how we’re performing in delivering quality homes and services for you and the wider community.
Our financial year runs from April to the end of March, and this page offers a snapshot of how we’ve been doing between January and March 2025 – the final quarter of this year.
Safe and Happy Customers
Creating positive experiences for our tenants is at the heart of everything we do. Here’s how we’ve performed in key areas related to our customers:
Currently, 65% of our tenants are satisfied with the overall services we offer. We’re keen to know how we can boost this further so everyone has a positive experience with us.
We’re pleased that 80% of our tenants report feeling safe and secure in their homes. Maintaining this sense of security is paramount.
79% feel like their neighbourhood is a great place to live. We’re proud to contribute to vibrant communities and want to explore how we can make them even better.
75% of our tenants feel like their rent offers value for money. We want to ensure we’re consistently delivering services that justify the investment our tenants make.
70% of our customers are happy with the quality of their home. We’re committed to continuous improvement and want to understand what “quality” truly means to our tenants.
We’re proud to have housed 103 tenants this quarter, of which 40 are directly alleviating homelessness in Bridgend. This highlights our vital role in tackling the housing crisis.
Safe and Happy Homes
Ensuring our properties are well-maintained and safe is crucial for the well-being of our tenants. Here’s a look at our performance in this area:
Llanw, our repairs and maintenance team completed nearly 7000 repairs this quarter. This is a significant effort in keeping our properties in good condition.
92.5% of repairs were completed on the first visit which is great! However, the average time to complete a repair has increased slightly, and we’re looking into how we can improve this.
90% of tenants were satisfied with the repair work carried out. We want to learn from the remaining 10% to find out how we can deliver an even better service, through our “Feedback Fridays” initiative.
We conducted an average of 185 damp, mould and condensation surveys this quarter. Proactive measures are key to ensuring healthy homes that stay warm and dry.
Safe and Happy Places
Our commitment extends beyond just providing homes; we’re dedicated to creating and supporting thriving communities. Here’s how we’ve been contributing:
We’ve completed 6 new homes this quarter, contributing to addressing the national housing crisis.
We’ve planted an impressive 1250 trees! This is a fantastic step towards a greener future.
We’ve become a litter-picking hub to empower our communities to take pride in their surroundings.
We’ve supported communities to grow their own food through our Growth for Good campaign, which fosters sustainability and community spirit.
This is just a snapshot of how we’ve performed over the last quarter. We want to ensure you, our customers, have a full understanding of our progress and the challenges we face.