How we’re performing

Currently, 68% of our tenants are satisfied with the overall services we offer. This is a 5% increase since the last quarter. We’re keen to know how we can boost this further so everyone has a positive experience with us.

We’re pleased that 86% of our tenants report feeling safe and secure in their homes. Maintaining this sense of security is paramount.

80% feel like their neighbourhood is a great place to live. We’re proud to contribute to vibrant communities and want to explore how we can make them even better.

78% of our tenants feel like their rent offers value for money. We want to ensure we’re consistently delivering services that justify the investment our tenants make.

77% of our customers are happy with the quality of their home (up from 70% in the final quarter of last year). We’re committed to continuous improvement and want to understand what “quality” truly means to our tenants.

We’re proud to have housed 43 tenants in quarter 2, all of which are directly alleviating homelessness in Bridgend. This highlights our vital role in tackling the housing crisis.

Llanw, our repairs and maintenance team completed thousands of repairs this quarter. This is a significant effort in keeping our properties in good condition.

94% of repairs were completed on the first visit. 92.11% of emergency repairs were completed within 24 hours (most of the incomplete works are due to no access).

92% of tenants were satisfied with the repair work carried out. We want to learn from the remaining 8% to find out how we can deliver an even better service, through our “Feedback Fridays” initiative.

We conducted an average of 642 damp, mould and condensation surveys this year. Proactive measures are key to ensuring healthy homes that stay warm and dry.

We’ve completed 228 Electrical Installation Condition Reports. This is a formal document that assesses the safety of a home’s electrical systems, including wiring, sockets, and fuse boxes. We were 99.7% compliant with certificates in quarter 2.

We’ve completed 2217 gas safety services in our homes, to minimise the risk of carbon monoxide poisoning and keep our customers safe. We’re now 99% compliant.

We’ve delivered 20 new homes in Blaenllynfi this quarter, contributing to addressing the national housing crisis.

We’ve maintained two tiny forests which we planted with customers and colleagues earlier this year. Tiny forests bring the benefits of woodland to urban areas, helping to mitigate climate change and boost wellbeing.

We’ve carried out four estate clear ups to collect litter and empower our communities to take pride in their surroundings. We visited Oakwood Estate, Merfield House, Riverside Flats, Ogmore Vale and Maes Y Felin, Wildmill. We have more clear ups scheduled throughout this quarter.

We’ve finished phase one of our Growth for Good campaign, with three new community food growing hubs in Cefn Glas, Wildmill and Blaencaerau. The growing hubs have had a positive impact on residents’ wellbeing, with one tenant telling us “When you pass the garden, you will often hear laughter.”