A new home for us in the heart of Bridgend!
We’re excited to share our plans to move to a new office at Wyndham House, in Bridgend town centre. Not only will this create a better experience for you – our customers, it’s a major step forward in our mission to support the regeneration of the town and help our communities thrive. Chosen with you […]
Creating customer panels with you in mind
In July, we held our second customer panel – and we used your valuable feedback to shape the session! These panels form part of our fresh customer voice commitment, bringing customers and colleagues together to discuss our plans and policies. You said, we did! We knew the second panel had to be as engaging as […]
Celebrating our success in style!
This month, we took the time to get together and reflect on all our achievements over the last year. Here’s how we celebrated our colleagues… Between April 2024 – April 2025, we’ve: Our Group Summer Celebration was all about thinking differently. We stepped away from the day jobs to connect with colleagues, try something new, […]
Dog safety: an important reminder about your furry friends
A safe home is our top priority for your family, and we know for many of you, this includes your cherished dogs. Unfortunately, some of our colleagues have recently been threatened by dogs while visiting customers’ homes, and another has been bitten. We know this is the last thing any dog owner would want to […]
Our first customer panel in action!
Last month marked a major milestone for us, the official start of our I’m In campaign, and the first meeting of our new Customer Panel at Bryngarw House. The panel brings together customers and colleagues to put one simple idea into action: if it affects you – our customers – you should have a say […]
Thank you for sharing your views with us – STAR survey results
In the last few months many of you have supported us by completing a survey asking you how satisfied you are about the services we provide. This was a STAR survey, which is carried out annually by all registered social landlords (RSLs) in Wales to gain a better understanding about customers’ opinions and feelings. Almost […]
Building a future: 20 new homes ready for Blaenllynfi residents!
A safe, affordable home is the foundation for a decent life, so we’re really proud to be welcoming 56 people to our new development in Blaenllynfi. Families, couples and single people will be putting down roots in Bridgend thanks to the fourteen one-bed flats and six 2-4 bed houses on offer. Seven of the flats […]
Carbon monoxide alarms can save your life – please don’t move them!
Your safety is our priority, so you’ll find a carbon monoxide (CO) alarm in your home when you move in. These devices work by sounding a loud alarm if they detect dangerous levels of carbon monoxide – a deadly, odorless and invisible gas. For the alarms to do their job, they must remain in their […]
Tackling Waste Together
You’ve told us waste is a problem in our communities, and we’re listening. Dumped rubbish, fly-tipping and illegal waste removal don’t just make our streets look untidy, they’re dangerous, costly, and unfair on everyone. In the last year alone, we’ve spent over £100,000 clearing waste across Bridgend. Our caretakers already spend time each week on […]
Say “I’m In” and help us shape our services
We’re pleased to launch our Commitment to Customer and Community Voice – a new way to involve customers and communities in shaping the future of Valleys to Coast. We want you to say “I’m In” because your voice matters. Because your communities matter. Because you care. So with this new commitment we will empower you […]