Our first customer panel in action!
Last month marked a major milestone for us, the official start of our I’m In campaign, and the first meeting of our new Customer Panel at Bryngarw House. The panel brings together customers and colleagues to put one simple idea into action: if it affects you – our customers – you should have a say […]
Thank you for sharing your views with us – STAR survey results
In the last few months many of you have supported us by completing a survey asking you how satisfied you are about the services we provide. This was a STAR survey, which is carried out annually by all registered social landlords (RSLs) in Wales to gain a better understanding about customers’ opinions and feelings. Almost […]
Building a future: 20 new homes ready for Blaenllynfi residents!
A safe, affordable home is the foundation for a decent life, so we’re really proud to be welcoming 56 people to our new development in Blaenllynfi. Families, couples and single people will be putting down roots in Bridgend thanks to the fourteen one-bed flats and six 2-4 bed houses on offer. Seven of the flats […]
Carbon monoxide alarms can save your life – please don’t move them!
Your safety is our priority, so you’ll find a carbon monoxide (CO) alarm in your home when you move in. These devices work by sounding a loud alarm if they detect dangerous levels of carbon monoxide – a deadly, odorless and invisible gas. For the alarms to do their job, they must remain in their […]
Tackling Waste Together
You’ve told us waste is a problem in our communities, and we’re listening. Dumped rubbish, fly-tipping and illegal waste removal don’t just make our streets look untidy, they’re dangerous, costly, and unfair on everyone. In the last year alone, we’ve spent over £100,000 clearing waste across Bridgend. Our caretakers already spend time each week on […]
Say “I’m In” and help us shape our services
We’re pleased to launch our Commitment to Customer and Community Voice – a new way to involve customers and communities in shaping the future of Valleys to Coast. We want you to say “I’m In” because your voice matters. Because your communities matter. Because you care. So with this new commitment we will empower you […]
Grass and grounds maintenance: you asked, we’ve answered!
We know how important it is to have well-maintained green spaces where you live, and we understand it can be unclear who is responsible for what. So, we spoke to our Estates team and asked them your most common questions to clear things up: What areas do we cut? Our grounds maintenance contractors cut the […]
Say hello to our new board members…
We’re excited to introduce you to the newest members of our Board: Leanne Richards, Ben Allwright, Peter Max, and Andy Rafferty. But first, what do the Board do? The Board and its committees have ultimate authority and accountability for the running of the organisation for the benefit of our customers, communities and colleagues. They meet […]
Introducing Tell Us Tuesdays
We’re always looking for ways to improve your experience with us, and that’s why we’re launching Tell Us Tuesdays, a way to help us better understand what’s working well and where we need to do better. At the moment, 65% of customers tell us they’re satisfied with our services. While that’s a good starting point, […]
Inspiring the Next Generation of Placemakers
Our dedicated Regeneration team is teaching the youngsters of Bridgend all about placemaking. What does our Regeneration team do? Put simply, they help build safe and happy places in our community. They do this through methods like improving the spaces around our customers’ homes, and driving forward bigger projects that boost biodiversity and the local […]