We’re improving how we look after your neighbourhood! By handing waste collection to the specialists at HJE, we’ve moved away from clearing fly-tipping to focus on improving your shared spaces.
From #LoveYourStreet clearing days to major footpath repairs, we’ve had a busy year. Now, we’re pleased to announce some improvements to the way we do things. Here’s a summary of what’s changing!
New cyclical programme for estate maintenance
Launching April 2026, we are introducing estate-by-estate maintenance which includes weed spraying, path edging, and pruning. We’re working through every estate systematically so no area gets left behind!
Look out for us in your communal blocks!
From now on, you’ll see our colleagues more often in communal blocks. They aren’t just there for a walk-through; they are keeping you safe by:
- Conducting monthly audits and reporting repairs.
- Testing emergency lighting and fire alarms.
- Being a friendly face. They’re there to answer your questions and provide support.
Introducing our new communal cleaning contract…
If you live in a building with internal shared areas, you’ll now see cleaners every two weeks helping to keep hallways, entryways and communal spaces tidy.
On top of that, there will also be a deep clean every six months, which includes window cleaning.
Improved grass cutting: more than just a mow!
Over 30 customers answered our poll on Facebook to help shape our new grass cutting contract. We heard you loud and clear – you’d like more than just a cut. Our new contract involves a clear cutting schedule of 9 cuts per estate, and the cuts will also include:
- Path edging
- Leaf clearance
- Weed and moss removal
- Shrub and hedge maintenance
- Planting of bulbs, wildflowers and willow
- Fly-tipping removal
Things will work slightly differently for our community living schemes. As you requested, we’ve brought grounds maintenance back in house for you, so our team will care for your gardens all year round.
Fly-tipping recharges
Unfortunately, fly-tipping is a growing issue which poses an increased fire and pest risk.
Because of this, the cost of clearing fly-tipping will now be recharged to the block where it occurs, unless we have evidence identifying the individual responsible.
We don’t want to charge anyone, but we need to take a stronger approach to keep our communities safe and pleasant places to live. If you see fly-tipping, please report it to us so we can act quickly.
Keep an eye on our social media and website for regular progress updates!