This Hate Crime Awareness Week (11–18 October), we’re standing together to say clearly – there’s no place for hate in our community or in any interaction with us.
We’re committed to providing an excellent, fair, and friendly service to every customer. To do that, our colleagues need to feel safe, respected, and free from abuse while doing their jobs.
Sadly, we’ve seen an increase in racist, hateful, and abusive language directed towards our colleagues, especially those working on the frontline.
This behaviour causes real distress, and it’s something we will not ignore.
Everyone deserves to be treated with dignity and respect, and that includes our team members who are here to help you.
This applies to every way you contact us — by phone, email, on social media, or face-to-face. We’ve already taken action by issuing formal warnings to several customers whose behaviour breached our tenancy agreement.
Hate speech is also a criminal offence, and where necessary, we’ll report incidents to the police for investigation.
Keeping our service safe and fair
To protect everyone, we have clear rules in place:
- Calls and messages are monitored; all contact with us may be recorded.
- Calls will be ended immediately if racist, hateful, or abusive language is used, and the incident will be escalated for tenancy action.
You can report hate crime or antisocial behaviour easily and safely:
- Call The Hub on 0300 123 2100
- Email us at TheHub@v2c.org.uk
- Report online via Wales’ 24/7 hate crime reporting service, run by Victim Support: www.reporthate.victimsupport.org.uk
- If someone is in immediate danger, report it to the police first.
We’re proud to serve our customers with professionalism, kindness, and respect, and we expect the same in return.
By treating each other with understanding and decency, we make Valleys to Coast a community where everyone feels safe, respected, and valued.
Because hate has no home here.