In July, we held our second customer panel – and we used your valuable feedback to shape the session!

These panels form part of our fresh customer voice commitment, bringing customers and colleagues together to discuss our plans and policies.

You said, we did!

We knew the second panel had to be as engaging as the first, so your suggestions set the agenda!

You told us you wanted to speak directly to the CEO, so Jo Oak joined us to listen to your experiences.

You also said you wanted the panels in different venues each time, so we held July’s in Bryncethin Community Centre.

July’s panel: the headlines

  • Colleagues gave updates on our new systems and you helped us create a community consultations process to put customers at the heart of our decision making. 
  • Jo Oak answered a variety of your questions, from repairs to recruitment.

  • We socialised over snacks and coffee.

How your voice is already having an impact

During July’s panel, we also shared our recent customer satisfaction results  and more importantly, we discussed the improvements we’ve made in response, like:

  • Changing the options on our answerphone system back to previous ones, after customers told us the new options were confusing.
  • Held three anti-social behaviour awareness events after customers told us they were unhappy with how we deal with anti-social behaviour.
  • Scheduled ten estate clear up events after customers told us that flytipping is an issue in their communities.

Got some feedback you’re itching to share? We really want to hear it so we can keep improving our services.

Email CustomerVoice@v2c.org.uk or contact the hub on 0300 123 2100.