Last month marked a major milestone for us, the official start of our I’m In campaign, and the first meeting of our new Customer Panel at Bryngarw House.
The panel brings together customers and colleagues to put one simple idea into action: if it affects you – our customers – you should have a say in it.
What does the future of the panel look like?
Starting as we mean to go on, we kicked off the session by asking how you want the panel to work, what you want to see on the agenda, and where future meetings should be held.
You told us you want:
“Transparency, with clearer insight into decision-making, budgets, and plans, and to be involved before decisions are made, not after.”
You see the panel as a space to:
- Hold us accountable
- Ask the tough questions
- Understand the “why” behind our policies
- Engage directly with senior leaders.
You also said you want to be actively involved by proofreading newsletters, joining training, and hearing directly from key teams in a respectful space.
Discussing all things adaptations!
After a short break of mingling and munching on pastries, we moved onto the meaty stuff – discussing how to improve our new Adaptations Policy.
Alex, our Small Works and Disrepair Manager, shared our new policy with you before the meeting and then we asked for your views. The policy will soon go for board approval, with customer sign-off planned too.
“It’s very relaxed – and not death by powerpoint!”
It was a wonderful first session, and we’re looking forward to the next one on 22nd July!
But don’t just take our word for it, here’s everything you loved about the first session: