Placemaking and consultation

Our customers are at the heart of everything we do, and we are one of the Welsh organisations who have pledged to create better places here in Wales, signing up to the Wales’ Placemaking Charter. By taking a Placemaking approach to development we are aiming to create safer, happier communities that our customers can feel proud to live in. 

With each of our developments, we consider how we can contribute to building a better Wales, and in particular how we can help to regenerate Bridgend. As a long term social landlord in the County, we are ambitious for our communities, we want to attract investment, build confidence, create opportunities and build lasting social value.

So we will make sure that our future developments involve the community, prioritise walking, cycling and public transport, create well defined, safe and welcoming streets and spaces, and promote a sustainable mix of uses to make places vibrant.

To do this, we’ve introduced new consultation principles, which reflect our commitment to build stronger relationships, make more informed decisions, and ensure every voice is heard.

Our consultation principles

They’ve been developed with insight from a number of national partners and, most importantly, with input from our Customer Panel, who shared what good consultation looks and feels like to them.

Transparency: We’ll be open and clear about the purpose of our consultations, what information we’re seeking, and how feedback will be used.

Inclusivity: We’ll reach out to a diverse range of voices, ensuring everyone has an opportunity to participate – especially those who may be more affected by our decisions.

Accessibility: We’ll make materials and processes accessible to all, offering information in different formats and a range of ways to get involved.

Clarity: We’ll use plain, easy-to-understand language, avoiding jargon wherever possible.

Responsiveness: We’ll acknowledge all feedback and explain clearly how it’s been considered in our decision-making.

Timeliness: We’ll provide enough time for people to review information and share their views.

Fairness: We’ll treat all feedback with respect, ensuring decisions are made without bias or pre-judgement.