Report a repair online – Valleys to Coast

Report a repair

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What category does your repair come under?(Required)

Adaptations(Required)

For example: ramps, handrails, level access showers, rise and fall baths, disability aids, structural alterations, extensions.

Appliances(Required)

For example: cookers, fridges, freezers, dishwashers, washing machines, tumble dryers, small appliances (toasters / hairdryers).

Is it a communal aerial/satellite dish?(Required)

Do you live in supported or sheltered housing?(Required)

Yes

Are we doing any external work on your home?(Required)

Bathroom(Required)

Kitchen(Required)

Toilet(Required)

Is there only one toilet?(Required)

Is the leaking is uncontainable?(Required)

Sinks(Required)

Is it dangerous or likely to cause injury?(Required)

Have you tried to unblock the sink?(Required)

Do not use until a plumber has visited.

Taps(Required)

Is it affecting other areas?(Required)

e.g. leaking on floors / spraying on walls

If practical, switch water off at the stop cock. Watch a tutorial here.

Bath(Required)

Shower(Required)

Have you tried to unblock the shower?(Required)

Is it a level access shower?(Required)

Is the shower leaking?(Required)

Is there broken glass / sharp edges / water damage?(Required)

Extractor fan (bathroom)(Required)

Extractor fan (kitchen)(Required)

Kitchen Units / Worktops(Required)

Is it a wall unit and likely to fall?(Required)

Ceilings(Required)

Decorating(Required)

Has one of our surveyors authorised decorating work?(Required)

Doors / Windows(Required)

Is the accommodation sheltered / supported living?(Required)

Yes

Can you access the building?(Required)

Have you tried to oil the lock?(Required)

Is the door safe?(Required)

Have you recently had a carpet fitted?(Required)

Is the door secure?(Required)

Is the window secure?(Required)

Drains / Guttering / Service Duct / Culverts(Required)

Are the pipes / guttering higher than 2 stories (floors)?(Required)

Is it dangerous?(Required)

Is toilet blocked?(Required)

Is the manhole within the property boundary?(Required)

Yes

Please contact Dwr Cymru on 0800 052 0130

Culverts(Required)

Please note that Valleys to Coast is only responsible for a certain number of culverts around our estates.

Fire / Sprinklers / Smoke Alarms(Required)

If you are waiting for repairs to your fire door, please visit our Fire safety page for advice on keeping your home safe in the meantime.

Is the property a new build?(Required)

Fire Damage(Required)

Flooring(Required)

Is there loose material on the floor or is there a trip hazard?(Required)

Is there a trip hazard?(Required)

Paving / Tarmac(Required)

Is it a serious trip hazard?(Required)

Please contact Bridgend County Borough Council, or visit their website here

If you can smell gas or think you have a gas leak then you must immediately open all windows and doors, go outside and ring Wales and West Utilities on 0800 111 999.

Gas / Carbon Monoxide(Required)

Call Wales & West Utilities on 0800 111 999 immediately. Open all windows, turn off emergency control valve on gas meter, do not turn on light switches / sockets and vacate property until utilities company attend the property. After contacting Wales and West Utilities, please call our Customer Service Hub to arrange an emergency appointment on 0300 123 2100.

Call Wales & West Utilities on 0800 111 999 immediately. Open all windows, vacate property until utilities company attend property. After contacting Wales & West Utilities, please call our Customer Service Hub to arrange an emergency appointment on 0300 123 2100.

Garage / Outhouse(Required)

Gardens / Fencing(Required)

Is gate / fence liable to collapse?(Required)

Is the garage / outhouse safe and secure?(Required)

Can the leak be contained with a bucket?(Required)

Is it communal grass?(Required)

Is Valleys to Coast responsible for the land?(Required)

Please contact Bridgend County Borough Council, or visit their website here

Heating(Required)

including Solar / Thermal / Boiler

Have you tried to bleed the radiator?(Required)

You should also try turning the thermostatic radiator valve up or down.

Please try the advice above before continuing.

Find out how to bleed a radiator on our Helpful how-to videos page here.

Do you live in supported or sheltered housing?(Required)

Yes

Do you have an electric shower?(Required)

Was the insulation removed due to Pest Control actions?(Required)

Yes

Lifts / Hoists(Required)

If someone is stuck inside the lift and it has broken down, please call us immediately on 0300 123 2100.

Was your lift installed by Valleys to Coast?(Required)

Was your hoist / lifting apparatus installed by Valleys to Coast?(Required)

If your lift was not installed by Valleys to Coast, please contact the manufacturer.

If your hoist / lifting apparatus was not installed by Valleys to Coast, please contact the manufacturer.

Please contact Bridgend County Borough Council’s Occupational Therapy Service on 01656 642279, or visit their website here.

Electricals(Required)

If there is a problem with street lighting, please contact Bridgend County Borough Council, or visit their website here.

Is the electrical fault in supported or sheltered living?(Required)

Yes

Is it dangerous? i.e are wires exposed? Is the electricity arcing?(Required)

Switch off power at the mains and do not use electricity

Is there a complete loss of power?(Required)

Is there a local power cut? (check with supplier)(Required)

Please get in touch with your supplier for more information.

Is there credit on your meter? (if applicable)(Required)

If you are struggling with bills, our Money Advice team can help. Visit our Money Support page for more information.

Are any of the circuit breaker switches in the off position on the consumer unit?(Required)

Reset the switch if possible. Try unplugging all appliances / light switch. Did this resolve the problem?(Required)

Do you require a specialist tool to change the bulb?(Required)

Are you able to change the bulb yourself?(Required)

Pests / Hazards(Required)

Is the hazard in a communal area?(Required)

Is the hazard inside your property?(Required)

Was the insulation removed due to Pest Control actions?(Required)

Is the problem within a communal area or an empty/neighbouring property?(Required)

Are there any entry points/holes inside your property that pests are using to gain access to your home?(Required)

Please contact Bridgend County Borough Council’s Pest Control service, or visit their website here, before contacting Valleys to Coast.

Roofing(Required)

Is it letting in water?(Required)

Are there any loose or slipping tiles?(Required)

Is something loose or about to fall off?(Required)

Is something leaking / has a hole in it?(Required)

Scaffolding / MEWP(Required)

Please send an email to surveyingteam@v2c.co.uk providing details before commencing any scaffolding work.

Structural / Foundation / Damp(Required)

What is the problem?(Required)

Is the extractor fan working?(Required)

Walls(Required)

Ventilation(Required)

Water Leaks / Problems(Required)

Please contact Dwr Cymru on 0800 052 0130

Are you able to use bathing / toilet facilities / kitchen tap?(Required)

Run all taps for 10 minutes. If the water does not run clear, please contact Dwr Cymru on 0800 052 0130.

Is the leak serious / is it causing damage?(Required)

If practical, switch water off at the stop cock. Watch a tutorial here.

Is the roofing leak serious / causing damage?(Required)

Place a bucket under the leak if possible.

Permission to build / change something(Required)

Please submit your request via our Contact Form here.

Is the playground owned by Valleys to Coast?(Required)

Is the issue causing a health and safety hazard?(Required)

Please specify which playground you are referring to:(Required)

Please contact Bridgend County Borough Council or visit their website for more information.

Trees(Required)

Is the tree in your garden boundary?(Required)

Please contact Bridgend County Borough Council, or visit their website here.

Is the tree likely to collapse?(Required)

Is the tree next to or adjacent to a footpath or highway?(Required)

Please try the advice above before continuing.

Visit our Helpful how-to videos page here for DIY support.

Your repair may be an emergency. Please call us on 0300 123 2100 to speak to one of our team.

This repair is your responsibility to resolve.

We have compiled a selection of DIY tutorials which may help you, check out our Helpful how-to videos page here.

Please note that you may be liable for any damage you have caused, either deliberately or through neglect. In this case, the cost of repairs will be re-charged to you.

About your query

Has the issue been previously reported to Valleys to Coast?(Required)

Yes

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Log an existing repair

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Log a new repair

Please describe your repair in more detail(Required)

Do you have a photo or file to help with your query?

Drop files here or

Max. file size: 120 MB, Max. files: 4.

About you

Name(Required)

First Last

Address(Required)

House number or flat Street name Town County Postcode

Phone

Email(Required)

When can we visit to carry out a repair?(Required)

This will help our Hub to suggest a time and date to carry out your repair. While we cannot guarantee availability on your chosen days, we will try our best to accommodate you.

Monday (AM)

Monday (PM)

Tuesday (AM)

Tuesday (PM)

Wednesday (AM)

Wednesday (PM)

Thursday (AM)

Thursday (PM)

Friday (AM)

Friday (PM)

Is the information you provided accurate?(Required)

I confirm